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Support request Submission form

Server access information

If you believe that the problem will require a CloudBlue Engineer to log in to your server via shell (telnet/ssh/RDP access), enter this data. Before we can log in to your server we will require you to agree with CloudBlue's Server Permission Policy. This will give us permission to log in to your server and perform repairs. Issue Resolution Time is normally less for cases where customer permitted Support to access the server. Note: For security reasons we strongly advise that you change your passwords when submitting them to our support team. After the problem is resolved, you can then reinstate your regular passwords. CloudBlue Technical Staff does not retain your login information.

NOTE: If remote access to the server is limited with firewall, please make sure that it is allowed from CloudBlue Support IP addresses:


Accept Decline

As an authorized Customer representative I give the permission for the actions below to CloudBlue if it is required for investigation

Please fill access details in the form below and click 'Add server access information' button. NOTE, you may add as many servers access details as you think will be required for investigation. Each server access details should be added one by one.
Type of access IP or hostname Port Login Password Root Password Control Panel Admin URL Control Panel Username Control Panel Password Comment